Questions about your order or the delivery? You may well find the answers you are looking for below.
General
Everything that gives your event that little bit extra. From stylish furniture, atmospheric lighting and bars to stages and set pieces. You name it! We either have it or arrange it for you.
The earlier the better! Especially in high season, the popular items fly out the door. We recommend booking at least 5-8 weeks ahead, but last minute? No stress. Call us or send a WhatsApp message and we'll gladly help you work it out. 020 - 250 47 01
Absolutely! We're used to deadlines and last-minute requests. Give us a quick call or message and we'll see straight away what we can sort out. Rush jobs are second nature to us.
Prices vary per item and per period. On our website you'll find a from-price with every product. Would you like a complete tailor-made quote? Send us a quote request and we'll put together a clear and transparent proposal.
Up to a few days before delivery you can often still make changes. Fewer chairs, an extra heater after all, a different colour theme? We're flexible, as long as the planning allows. Please note: if the items could have gone to another customer, we may still have to charge for them, as we will have missed out on a rental.
Of course! Feel free to visit our showroom (by appointment), or ask for a video call or styling advice. We love thinking along with you visually. Our showroom is located at De Kleine Tocht 33, Zaandam.
Hell yes. We think beyond rental. Want us to help shape the overall concept, the look & feel, styling and experience? Then Just Iris springs into action — our full-service creative event agency that takes everything off your hands, from A to Z. Discover the services and expertise of Just Iris here. We create the wow effect.
Yes, we have partners (and our own equipment) for light, sound and AV. We make sure everything matches the atmosphere of your event. Technically and aesthetically.
Absolutely! We work a lot with reusable items, recycled materials and circular concepts. Ask us about our ‘green selection’.
Absolutely! We offer fixed deals and benefits for agencies and companies that work with us regularly. Think discounts, priority on popular items and dedicated account managers.
Yes! Custom design? Bespoke decor? A wild idea that's nowhere to be found? That gets us going. We build or arrange what doesn't exist yet. Challenge accepted.
Delivery and collection of your order
Yes! We take care of transport, set-up and take-down. You focus on the experience, we handle the rest. Prefer to collect it yourself? That's possible too for some items.
Eventbuddies operates all across the Netherlands, Belgium and Germany. From Amsterdam to Zwolle, from Rotterdam to Maastricht. For larger productions we even travel across Europe. So yes: wherever you are, so are we.
Everything is thoroughly cleaned, steamed and checked before it goes out on transport. We only deliver what we'd want at our own events. No stains, no hassle. Received items that aren't quite up to scratch? Let us know straight away.
We charge €1 per kilometre driven, counting the full journey:
- Outward and return trip from our warehouse in Zaandam (De Kleine Tocht 33).
- Collection is a separate trip, usually the next day, so we count that one too.
That way you can already estimate the costs yourself via Google Maps: distance × 4 = your transport price.
Extra surcharge for Amsterdam (city centre)
We love the city, but… Amsterdam is a challenge in terms of traffic, narrow streets and time slots. That's why:
- Within the ring road we charge an extra fee.
- Why? Because we can't combine routes there and sometimes spend literally an hour covering a few hundred metres.
Evening & weekend surcharge
Do you have a delivery or collection:
- After 18:00
- Or at the weekend
Then we charge a surcharge of €75. Our crew is working outside the standard schedule then.
We deliver up to a maximum of 20 metres from the front door/set-up location.
And of course:
- Safe, dry and with care.
- Is it more than 10 metres to carry? Does it need to go in a lift? Or are there several flights of stairs?
Then we charge a small surcharge for the extra lifting or waiting time. Just let us know, and we'll factor it into the planning and the quote.
Simply back to the spot where we delivered them.
Has something changed? No problem, but do let us know by e-mail — that way there are no surprises for you or for us.
To keep everything tightly planned, we work with time slots:
- 09:00 – 13:00
- 13:00 – 18:00
Let us know your preference and we'll take it into account.
Is your event at the weekend? Then we usually deliver on Friday and collect on Monday. Nice and relaxed for both sides. If that doesn't suit you, just let us know. We usually ask about this in the quote request already.
Payment options
Unfortunately it's not possible to pay on delivery. Payment takes place during the ordering process on our website. Your order is then put together entirely to your wishes and delivered as soon as possible.
The payment options on the website are:
– iDEAL
Is your order being delivered? Then the full amount must be paid when placing the order.
For some items we ask for a deposit or arrange all-risk insurance. This depends on what you rent. Everything is clearly stated in the quote.
We like clarity, for you as much as for us. That's why we have clear agreements around payment and deposits. Here it all is at a glance:
Payment in advance + deposit (for new customers)
For new customers we work with payment in advance + a deposit as standard.
- The full invoice (rental costs + deposit) must be paid at least 48 hours before delivery or collection.
- No payment = no delivery. We keep everything tightly planned, so paying on time is key.
After your event we carefully check all materials.
- Is everything returned complete and in good condition? Then you get your deposit back.
- It will be back in your account within 14 days.
- Is something damaged or missing? Then we deduct it from the deposit. Are the costs higher? Then we'll send you an additional invoice.
In some cases paying afterwards is possible. For regular customers, for example, or companies with an account.
- A payment term of 14 days from the invoice date then applies.
- No payment received? Then we send one free reminder.
- After that, we charge extra costs for not honouring the payment agreement.
